The expansion product is unkown. Please contact reFX support. The output has been muted. (Error in Nexus Plugin)

When loading presets, an error message says that the product is unknown. What to do?

Please make sure that the two free expansions, 'Dance Vol.2' and 'ROM Extension', are imported. New expansions rely on samples from these expansions to be present. If those samples can't be found, the error message is triggered.

For details on how to obtain those free expansions, Visit link Given Below

https://refx.com/support/#2.8